Can you explain more about Shipping Price Policy? 

Shipping is free for all of our products in Continental USA "Only". (prices do not include shipping costs to Hawaii and Alaska). If you do place an order on-line to these locations, email us at sales@ijumptrampolines.com (fastest service-include your Name, Email Address and Order Number) or you may contact us here and we will call or email you with the actual shipping charges.  

What about shipping delay information? 

We are not responsible for UPS / FEDEX and other carrier delays.

PLEASE NOTE: We do our best to ship out products immediately.

However on some occasions, products are either backordered or delayed in shipping. We apologize for this inconvenience. Please feel free to email us at sales@ijumptrampolines.com (fastest service-include your Name, Email Address and Order Number) or you may contact us here regarding the status of your shipment. Most orders are shipped via UPS and FEDEX and you should receive a tracking number notification from them.

Again we apologize for any inconvenience due to delays in shipping. We try to be as prompt and give the best approximate shipping days when asked. On certain occasions some delivery points for our larger trampolines may not be able to be reached by our carrier. We will call you to find out the best delivery point for you and we will always try to find the best route possible for your product. 

Standard Shipping On Trampolines:
Normally takes 2-10 work days.
There may be shipping delays during holidays.
Please allow extra time. 

What about UPS and Fedex deliveries? 

Drivers in most cases can pull into your driveway, but will only be responsible for unloading the item off the truck. They do not have permission to enter a home, a backyard, a garage. If you need the product moved elsewhere, please have two strong people to relocate the items. These carriers typically do not call to schedule the delivery time or date. 

How are the large items delivered? 

Products (large trampolines) are usually delivered by motor freight (big trucks) and driver will call you for a scheduled approximate delivery time and date. The truck driver will only unload the product at street curb/shoulder, because they can't drive in or back out of a driveway. It is the customers responsibility to carry a product to the back of the home, the garage or closer to the home. If you engage the help of the truck driver to carry this items to anyplace other than the tailgate of the big truck, the driver will send you a bill. If the truck company sends us the bill, this will have to be charged to you.

Sorry for this inconvenience. We recommend you have two strong people to meet the driver if you want the items moved. A driver/truck company may charge as little as $35.00 to as much as $50.00 to carry the products. If you do pay the driver in cash or check, PLEASE NOTE that you paid it on both yours and drivers delivery ticket. 

What should I do if item is damaged, defective or something is missing from package? 

PLEASE NOTE: If you receive any product damaged, you must note it on the freight bill or with the UPS/FEDEX carrier. Usually nothing is wrong with the product. The box may just look bad. In the event something is missing, we will be able to take care of that faster if it is noted on the freight bill. Please email us immediately at sales@ijumptrampolines.com (fastest service-include your Name, Email Address and Order Number) or you may contact us here.

If your product is missing a part or a part is defective, we will replace that part. We will only ship that part UPS/FEDEX Ground.
 

Are returns accepted and what is the procedure for returning a product? 

A Return Authorization is Required. You must email us at sales@ijumptrampolines.com (fastest service-include your Name, Email Address and Order Number) or you may contact us here requesting a return authorization. Product warehouse does not accept shipments that are returned collect. Returning without authorization may not be accepted in the warehouse receiving department.

If you order on-line or over the phone and you changed your mind about the purchase, and we have already shipped out the merchandise, you (the customer) are responsible for shipping costs back to the warehouse. There is also a 25% restocking fee. This covers possible damages, repackaging. You will receive credit for the product only, after product is returned and examined and determined that the product has not been used or damaged.

WE DO NOT ACCEPT USED MERCHANDISE RETURNS!

-15 Day Money Back Guarantee from Delivery Date.
-25% Restocking Fee.
-Canceled Orders that "Have not been Shipped" will incur a 5% processing fee.
-The Customer is Responsible For Return Shipping.
-A Return Authorization Number Is Required.
-Customer Is Responsible For Sending All Warranty Paperwork In To The Proper Manufacturers.
-Proof Of Purchase is Required For All Warranty Claims.

HOW TO RETURN A PRODUCT
(Please read all the shipping policy requirements.)
Email us at sales@ijumptrampolines.com (fastest service-include your Name, Email Address and Order Number) or you may contact us here. A return authorization number (RA#) is required for any return and this number will be provided to you.

Please write down the RA number for your records.
Please write the RA number on the Copy of your Receipt. (This is your proof of purchase and is required to be returned).
Please write the RA number on the Return Shipping Label.
You are responsible for the return shipping costs.
We do not receive C.O.D.
 

Is it safe to have more than one person jumping on trampoline at same time? 

More than one person jumping on trampoline at same time could lead to injury and should be definitely avoided.